FAQ
Shipping and Delivery
The average processing time is 1 - 3 business days.
Your order will then be delivered within 6 - 10 business days.
The average total delivery time is 10 - 15 business days within Canada.
Our distributors strive to process and ship all orders as quickly as possible. We appreciate your understanding and patience. We will keep you updated via email on the status of your order. If the package has not arrived after the expected delivery time, please contact our customer service via email. They will be happy to assist you!
You will receive a confirmation email with your order details. After placing your order, you will also receive your tracking number via email.
How Can I Track My Order?
We will send you the tracking information directly in your confirmation email. You can track your package at the bottom of this page or via this link: Track Your Package. Enter your order number and email address. You will then see the tracking information for your package.
If your tracking system is not showing anything or cannot find your package, please contact our customer service. Often, it helps to enter the order number without the "#" symbol or to check if you used a different email address when placing the order.
Guarantees and Payments
- Not satisfied? Not satisfied = Money-back guarantee.
- 100% delivery guarantee, 14-day return policy.
- Available 7 days a week.
If you receive a defective product, you are entitled to a replacement product.
If you are no longer interested in the product, please let us know via our email support.
Email us at: info@rowyotoronto.com
Yes, absolutely! We use the most common (and insured) payment methods in Canada.
We guarantee secure payments with:
- PayPal
- Credit Card: MasterCard, Visa, Maestro, and AMEX.
We accept payments via credit card, PayPal, and AMEX. If you’re unsure whether your payment method is accepted, follow the steps on the payment page to confirm your payment method.
Orders can be placed via our secure payment page. If you wish to purchase something, simply click 'Add to Cart' on one of our products and place your order.
Refunds and Service
Not satisfied = money back, that’s our guarantee. Please send us an email and our customer service team will resolve the issue for you!
To receive a refund, you must meet a few conditions:
- You must contact us within 14 days of receiving your order.
- The product must not have been used. You may inspect and assess the product just like you would in a store.
- The product must be undamaged. It should be in its original packaging.
We will process your request within 2 business days. For refunds, the money will be back in your account within 1-3 business days.
Sometimes emails may not reach our customer service for various reasons. Very unfortunate. To ensure you are heard, we have a solution. If you don’t receive a response after one business day, please send us a private message via Facebook Messenger, and we will resolve your issue!